Knowledge Base

Email, Forwarders, Auto-responders & Webmail

User:  YourCompleteEmailAddress
Password: ****

POP (incoming):

POP port: 110 (default)
SMTP port: 26 ( or as specificed as your ISP).

Turn On: My outgoing server (SMTP) requires authentication.
Use same settings as my incoming mail server.

Log into the cPanel and go to the email section.

There are many reasons your email might not be working. Almost all of them have to do with your computer, software or internet connection (ISP).

To test the web server, try logging into If webmail is working, the server is working properly and the issue is elsewhere . . . at least in 99.9% of the cases.

Make certain you are connected to the internet by going to a web site you have never visited before.

Log into the cPanel and go to the email section.

Access webmail at:

Login with your email information:


pw: ***

You can change your email password after logging in.

You can use any of the three software applications installed. I recommend Horde.
HINT: editing the Options section can be helpful.

Note the option icons at the bottom.

FTP (File Transfer Protocol)

FTP (File Transfer Protocol) allows you to upload web files to your server. Sometimes it is used to deliver files too large to email.

User: your assigned user (same as cPanel)
Password: your assigned pw

There are many good ftp applications free for the download. We can recommend:




First, review the help section to see if your question is answered.

For routine updates email: and your request will be added to our ticket system for assignment.

If you have an emergency email directly: andy@ or call (760) 216-6586

Our work ticket system is the quickest way to get your routine tasks completed. The request is tracked in an online database and we are immediately notified of new tickets. You can log in to see the status of your ticket at any time. In addition, when the task is completed, you will receive an email.

To submit a request, simply email:

You can log in to view a ticket using your email address (used to send the request) and the ticket #: